Archive for April, 2009

Why is he smiling?

Tuesday, April 14th, 2009

Yesterday afternoon was great.  The main reason is that I got to observe while a team of graduating MBAs presented a not-for-profit healthcare organization with a comprehensive five-year plan for “greening” the system’s operations.  And based on the reaction of the client, they knocked it out of the park.

The project was part of our Field Consultancy program, in which teams of second-year students tackle strategic consulting assignments for paying clients (the current fee is $15,000, plus approved expenses). Each team is supported by a faculty member and two Executive Partners, but their role is strictly advisory. The students own the project.

Yesterday’s presentation and supporting written report were the culmination of nearly 6 months of hard work on a very real challenge that turned out to be far bigger than simply energy management. The team needed to develop a comprehensive roadmap for change in a complex, decentralized organization.   Their recommendations really challenged the client and generated a lot of discussion… and also a lot of agreement and praise.  I expect the proposal will end up on the CEO’s desk.

Projects like this can be the best experience of a student’s two years here, or one of the most miserable. What made this one so good? I think there are four factors, and if they all line up, the result can be magical:

  1. A great problem: one that is integrative, strategic, and meaningful. This project required the students to draw on tools they’d developed from such diverse disciplines as managerial accounting, operations, finance, organizational behavior, marketing, and management communications. If their plan is adopted, it will impact the system for years to come. It will facilitate meaningful, substantive change in the way the organization manages energy… and works across the various facilities in the system.
  2. An engaged client with real skin in the game. The greening project has CEO attention, and the principal contacts from the healthcare system really partnered with the students to ensure that they were able to get information and access.
  3. Great Executive Partner support. Great advisors engage, listen, respond and challenge, but don’t mistake themselves for a team member, or worse, the team leader. 
  4. A great team. One of the EPs commented after the presentation that he had never seen any egos emerge. Everyone seemed to embrace the project, and their own share of the heavy lifting.  The end result was a unified and impactful plan.

For me personally, yesterday was a real affirmation of the “product” we are putting out at the Mason School of Business. These folks are ready to go out and make real contributions to the organizations they work in. 

I get to see another Field Consultancy presentation next week.   Another great project, great client, great Executive Partner support, and great team.  And I’m anticipating another magical experience!

Jim Olver

Teaching sets Mason apart from other schools

Friday, April 10th, 2009

I’m thinking today about differentiators in the MBA program.  Essentially we have two at the Mason School of Business.  Insofar as differentiators are what students identify as the reasons for picking W&M ‘s Mason School over others, our differentiators are the CAMS and the EPs.  These two program features are identified by more incoming students as reasons for coming to the school than any others.

I think we are all proud of these two signal features of our MBA, but I think we have another one, our teaching.  I am not afraid to claim that our teaching, overall, is better than the teaching one could get anywhere else.  I know that there are some great teachers in many other MBA programs, some more highly ranked than ours, and some not.  But I would lay the claim for us based on two factors.

First of all, good teaching is a requirement at William & Mary.  You cannot remain a professor here if you are not a good teacher.  At the same time, William & Mary is a research oriented institution.  That means that William & Mary seeks out those more highly paid academicians who are known for their contributions to the discipline, who work at the leading edge of the discipline, and who are paid a great deal more because of these things.

Many research-oriented institutions, including the very highly ranked institutions, pay lip service to, but are not nearly as focused on demanding good teaching as well.  Professors who are prolific publishers in these institutions often negotiate minimal instructional and classroom contact with students.

At William & Mary, on the other hand, prospective faculty know that both research and teaching are part of the institutional demand.  In a sense, then, the faculty is self selected.  A person who is primarily interested in research and sees teaching as an interfering nuisance would not want to be a faculty member at William & Mary.  Neither would people who just want to teach, because William & Mary pays the higher salaries and demands research productivity of their tenure line faculty.

I do know that several of our new faculty this year were advised by professors at their doctoral institutions not to interview here because of the teaching demand which, they were told, would interfere with the development of their research careers.  I don’t know if we are unique in this regard, but I do know that we are very rare.

And the byproduct of all of this is that we move students so far.  We have small classes.  We pay a lot of attention  to the individual students.  Virtually every student at William & Mary’s Mason School of Business will tell you that the professors were wonderful teachers, that they cared, and that thy would work with them individually to help them succeed in mastering the subject matter.

And, after their first year, going up against the best that the very top ranked schools have to offer in internships, our students routinely come back and tell us that they believe that they were at least as well prepared, an usually better prepared, than the other interns whom they worked with.

But all of this gets to be a differentiator only if it is so known and apprediated.  I’ve got to believe that it would be appreciated.  How do we get it to be known?